Privacy Policy

Personal Information: When you place an order or contact us, we may collect your name, email address, phone number, passport details, nationality, travel dates, and payment information.

Automatically Collected Information: We automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URLs, access times, and pages viewed.

Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities. This includes Google Analytics, Meta Pixel, and Google Ads conversion tracking.

We use the information we collect to:

• Process your visa invitation orders and deliver documents
• Communicate with you about your orders and provide customer support
• Send you marketing communications (with your consent)
• Improve our website, products, and services
• Comply with legal obligations and prevent fraud
• Analyze website usage and optimize user experience

We may share your information with:

• Service Providers: Third-party companies that help us process payments (Stripe, PayPal), deliver services, and operate our website
• Russian Authorities: Passport and travel data necessary for processing visa invitations through the Federal Agency of Tourism
• Legal Requirements: When required by law, regulation, or legal process

We do not sell your personal information to third parties.

We implement appropriate technical and organizational security measures to protect your personal information, including:

• SSL/TLS encryption for all data transmission
• Secure payment processing through certified payment providers
• Access controls and authentication for internal systems
• Regular security audits and updates

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Visa invitation order data is retained for 3 years after the service is provided.

Depending on your location, you may have the following rights regarding your personal data:

• Right to access your personal information
• Right to correct inaccurate data
• Right to delete your data (subject to legal obligations)
• Right to restrict or object to processing
• Right to data portability
• Right to withdraw consent

To exercise these rights, contact us at [email protected].

Your information may be transferred to and processed in countries other than your country of residence, including Russia and the UAE. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

We use the following third-party services:

• Google Analytics — website analytics
• Meta Pixel — advertising optimization
• Google Ads — advertising and conversion tracking
• Stripe / PayPal — payment processing

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

If you have any questions about this Privacy Policy, please contact us:

• Email: [email protected]
• Phone: +7 921 334-13-13 (St. Petersburg)
• Phone: +971 4 397 7988 (Dubai)